Refund Policy

We stand behind the quality of the Neurova N7™. If you are not satisfied with your purchase, you may request a full refund within 30 days of receiving your order.

To be eligible for a return, the product must be in its original condition and packaging. Proof of purchase is required. Items that show signs of excessive use or damage may not qualify for a refund.

Certain items cannot be returned for hygiene and safety reasons. This includes opened or used accessories that come into direct contact with skin.

To initiate a return, please contact our support team through the Contact page. Provide your order number and reason for return. We will provide you with return instructions and a return authorization if applicable.

Once we receive your returned item, we will inspect it and process your refund within 5 to 7 business days. Refunds will be issued to the original payment method used at the time of purchase.

We do not offer direct exchanges at this time. If you need a replacement, please return the original item for a refund and place a new order.

Return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part. We recommend using a trackable shipping method.

If you have questions about our refund policy or need assistance with a return, please reach out to our support team through the Contact page.